Terms and Conditions of

These Terms govern

  • the use of this Application, and,
  • any other related Agreement or legal relationship with the Owner

in a legally binding way. Capitalized words are defined in the relevant dedicated section of this document.

The User must read this document carefully.

This Application is provided by:

GiftMart International, 8739 King Fahd Road, Al Bandariyah, Al Khobar 34424, Saudi Arabia

Owner contact email:

What the User should know at a glance


Unless otherwise specified, the terms of use detailed in this section apply generally when using this Application.

Single or additional conditions of use or access may apply in specific scenarios and in such cases are additionally indicated within this document.

By using this Application, Users confirm to meet the following requirements:

Content on this Application

Unless where otherwise specified or clearly recognizable, all content available on this Application is owned or provided by the Owner or its licensors.

The Owner undertakes its utmost effort to ensure that the content provided on this Application infringes no applicable legal provisions or third-party rights. However, it may not always be possible to achieve such a result.
In such cases, without prejudice to any legal prerogatives of Users to enforce their rights, Users are kindly asked to preferably report related complaints using the contact details provided in this document.

Access to external resources

Through this Application Users may have access to external resources provided by third parties. Users acknowledge and accept that the Owner has no control over such resources and is therefore not responsible for their content and availability.

Conditions applicable to any resources provided by third parties, including those applicable to any possible grant of rights in content, result from each such third parties’ terms and conditions or, in the absence of those, applicable statutory law.

Acceptable use

This Application and the Service may only be used within the scope of what they are provided for, under these Terms and applicable law.

Users are solely responsible for making sure that their use of this Application and/or the Service violates no applicable law, regulations or third-party rights.


The delivery may take between two to five business days.

Common provisions

No Waiver

The Owner’s failure to assert any right or provision under these Terms shall not constitute a waiver of any such right or provision. No waiver shall be considered a further or continuing waiver of such term or any other term.

Service interruption

To ensure the best possible service level, the Owner reserves the right to interrupt the Service for maintenance, system updates or any other changes, informing the Users appropriately.

Within the limits of law, the Owner may also decide to suspend or terminate the Service altogether. If the Service is terminated, the Owner will cooperate with Users to enable them to withdraw Personal Data or information in accordance with applicable law.

Additionally, the Service might not be available due to reasons outside the Owner’s reasonable control, such as “force majeure” (eg. labor actions, infrastructural breakdowns or blackouts etc).

Service reselling

Users may not reproduce, duplicate, copy, sell, resell or exploit any portion of this Application and of its Service without the Owner’s express prior written permission, granted either directly or through a legitimate reselling program.

Intellectual property rights

Without prejudice to any more specific provision of these Terms, any intellectual property rights, such as copyrights, trademark rights, patent rights and design rights related to this Application are the exclusive property of the Owner or its licensors and are subject to the protection granted by applicable laws or international treaties relating to intellectual property.

All trademarks — nominal or figurative — and all other marks, trade names, service marks, word marks, illustrations, images, or logos appearing in connection with this Application are, and remain, the exclusive property of the Owner or its licensors and are subject to the protection granted by applicable laws or international treaties related to intellectual property.

Changes to these Terms

The Owner reserves the right to amend or otherwise modify these Terms at any time. In such cases, the Owner will appropriately inform the User of these changes.

Such changes will only affect the relationship with the User for the future.

The continued use of the Service will signify the User’s acceptance of the revised Terms. If Users do not wish to be bound by the changes, they must stop using the Service. Failure to accept the revised Terms, may entitle either party to terminate the Agreement.

The applicable previous version will govern the relationship prior to the User’s acceptance. The User can obtain any previous version from the Owner.

Assignment of contract

The Owner reserves the right to transfer, assign, dispose of by novation, or subcontract any or all rights or obligations under these Terms, taking the User’s legitimate interests into account. Provisions regarding changes of these Terms will apply accordingly.

Users may not assign or transfer their rights or obligations under these Terms in any way, without the written permission of the Owner.


All communications relating to the use of this Application must be sent using the contact information stated in this document.


Should any provision of these Terms be deemed or become invalid or unenforceable under applicable law, the invalidity or unenforceability of such provision shall not affect the validity of the remaining provisions, which shall remain in full force and effect.

Definitions and legal references

This Application (or this Application)

The property that enables the provision of the Service.


Any legally binding or contractual relationship between the Owner and the User, governed by these Terms.

Owner (or We)

Indicates the natural person(s) or legal entity that provides this Application and/or the Service to Users.


The service provided by this Application as described in these Terms and on this Application.


All provisions applicable to the use of this Application and/or the Service as described in this document, including any other related documents or agreements, and as updated from time to time.

User (or You)

Indicates any natural person or legal entity using this Application.

Exchange Policy

Because your satisfaction is our goal,
We are keen to provide the best services to our customers where you can simply replace and retrieve the product .. All you need is to contact customer service within a maximum period of 5 days from the date you received the product.

We offer a return policy that enables you to return the product within 5 days of receiving it. Please note that the following conditions must be met to successfully process a product return request:
• The product can be returned within 5 days only from the date of receipt
The product must be intact, in its original condition
• The customer bears the shipping costs involved in the return process
• Upon receiving the item, we will verify its condition and then provide you with the value of the order through a purchase voucher for future use.

Who bears the cost of return?
If you receive a product other than the one you ordered or has a manufacturing defect, we will cover the shipping and return costs
If there is no error or defect in the product, but you no longer want it for some reason, we are happy to serve you by retrieving the product, but the store will not bear the shipping and return costs.

How do I get a refund?
By adding the order value in a voucher to purchase for future use.

 Here, the exchange policy is explained to you within 5 days of receiving the product, please note that the following conditions must be met to successfully process the product replacement request.
• The customer bears the shipping costs involved in the return process
• The shipping cost for receiving the replaced product again is carried out by us
• When exchanging for a product with a price difference
 If the exchanged product has a higher price than the previous one: the difference is paid by the customer
 If the exchanged product has a lower price than the previous one: We will provide you with the remaining value through a purchase voucher for future use

 In the event that a damaged product arrives or has a factory defect, we are sorry and apologize for that and please contact us directly within 3 days of its arrival to you so that the matter is addressed as soon as possible.
We will replace the product without charging additional shipping costs, you have to do the following steps:
1- Photographing the shipping cartons from abroad
2- Photographing the damaged or defective product
3- We will confirm its condition and send you the replacement product

 The products that are not returned are as follows:
• Discounted products
• Products that are not in their original condition, opened, tampered with, or damaged.
• Products that have already been replaced

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